Dell also offers an online diagnostics test, go to the Dell online battery diagnostics page.Based on this characteristic, consumed batteries may not be covered under warranty. Dell strongly recommends using a compatible Dell battery that is purchased from Dell that is designed to work with your Dell laptop.Ī normal characteristic of a rechargeable battery is that its operating duration decreases over time. An additional charge may occur if an on-site technician is required to install the battery.ĭell has a rigorous qualification process by which all Dell batteries are validated to ensure proper functionality, performance, and safety. If your battery warranty has expired and the battery diagnostics fail, a new battery can be purchased at the Dell Parts and Upgrades website. When the battery diagnostics fail, go to the preboot system performance check page, enter the Service Tag, error code, and validation code for repair options. Replaced with 3 years warranty battery type Replaced with standard 1-year warranty, gray label battery type Some battery descriptions may show the abbreviation LL for Long Cycle Life, this also confirms that the battery has a 3-year cover. If it contains the wording 3 Years Limited Hardware Warranty, then the battery has a 3-year limited hardware warranty. The quickest way to differentiate between these two types of battery support is to identify the battery SKU and Description under System Configuration > Components on /Support. You may be asked to provide the serial number of the battery which corresponds to this date range. The battery warranty is related to the laptop invoice date. NOTE: The legal warranty period for the laptop and the battery may vary in your location.
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